Send reclamations to the following address:
Theme: Purchase order or invoice number

It is necessary to indicate the number of the commodity with a defect or of the commodity the reclamation is send for. Also it is necessary to describe the defect. Depending on the defect or damage category, period of reclamation may take 6 to 8 weeks. After this time expires, you will get a new part or we will refund you its cost.
Payment by cash is ruled out.

During the period of guarantee, commodities with order number or invoice number indication are sent to the following address:

Autodoc GmbH
Josef-Orlopp-Stra├če 55
10365 Berlin

Tel.: +44 20 3322 2239