(Consumer is to be considered any individual who concludes a transaction, which doesn't aim any commercial, professional or business activities).
Conditions of cancelling the order
You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
Please note, the cost of delivery will be refunded when we will receive all items of your order!
To exercise the right of withdrawal, you must inform us (Autodoc GmbH, Josef-Orlopp-Straße 55, 10365 Berlin, Germany, E-Mail: email@example.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired!
Consequences of cancellation
If you cancel this order, we undertake to immediately refund all the payments received from you, within 14 days starting from the moment we have received the notification regarding the cancellation of the existing order, including shipping costs, except any other additional expenses, related to the fact that you have chose a shipping method, different from the one we offered (standard delivery)! We refund the money by the same method of payment as we have received it from you, unless differently specified previously. Anyway the customer will not carry out any additional expenses for the refund.
Regarding Goods, to be mailed back
We may delay the refund until we receive the Goods back to our address, or until you provide proof that the Goods are sent back to us, depending on which notification we get first.
You shall send back the goods or hand them over to us Autodoc GmbH, Josef-Orlopp-Str.55, 10365 Berlin, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Regarding Goods, that cannot be mailed back (for example spare parts, impossible to be packed)
We will collect the Goods. We will carry out the expenses for postage back. You will only have to pay in case of value loss of the ordered Goods, due to their deterioration, improper installation or use.
- End of cancellation terms and conditions -
Cancellation rights: Exceptions
The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods made to the consumer’s specifications or clearly personalised.
Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Cancellation form: Sample
(If you want to cancel the order, please fill-in this form and mail it to us).
- To whom: Autodoc GmbH, Josef-Orlopp-Straße 55, 10365 Berlin, Germany, E-Mail: firstname.lastname@example.org
- Hereby I / we cancel the contract for the purchase of the following Goods (*) following services
- Ordered / Received
- Consumer's name
- Consumer's address
- Consumer's signature (only required in paper form)
(*) Strike if irrelevant